Season 8,

8.07 – Jaime Jay – Bottleneck Distant Assistants

April 04, 2024

Reclaim your time with Jaime Jay, the pioneering mind behind Bottleneck Virtual Assistants, as he shares his journey from U.S. Army paratrooper to entrepreneur extraordinaire, navigating the transition from the rigid structures of corporate America to the creative realm of virtual assistance. We’re excited to welcome Jaime Jay back for his third appearance on Rising Tide Startups, and is labelled by our host as the internet’s embodiment of kindness. His story is a testament to the transformative power of passion for processes, culminating in the creation of the world’s first dedicated Distant Assistant company, reshaping our understanding of work-life balance.


Jaime Jay – a man who wears many hats, and wears them all admirably. He’s the founder of the renowned Bottleneck Distant Assistant Services firm, and his book “Quit Repeating Yourself” has become a must-read for founders in this space. When he’s not busy building his empire, you can find him on his beloved Harley Davidson, cruising through the countryside and taking in the invigorating effects of Uitwaaien – a Dutch practice that involves facing the wind to boost health and relieve stress.


Here are the key takeaways from the conversation:


  • Offering a subscription-based service model diverges from traditional contracts while fostering trust and satisfaction with flexible terms that allow clients to leave at any time and potentially receive refunds for unused services.
  • The meticulous vetting process guarantees top-tier service from highly skilled distant assistants, fostering high retention rates by hiring only the top 5% of applicants.
  • Structured workflow management and proper delegation techniques contribute to a 100% client retention rate, showcasing the effectiveness of delegation roadmaps in the virtual assistant industry.
  • Integrating artificial intelligence to enhance its services places significant importance on maintaining a positive and respectful workplace culture.

Listen to the full conversation here:


Connect with Jaime:


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