Season 8,

8.03 – Chris McShanag – BizVA

February 08, 2024

When you meet someone like Chris McShanag, you can’t help but feel energized by the passion they bring to their work. In this latest episode of the Rising Tide Startups, our host, Kevin Prewett, had the pleasure of chatting with this virtual assistant industry trailblazer, whose story of transitioning from the asset-intensive sector to launching MedVA, BizVA, and OrthoVA is as inspiring as it is informative. These services are not just addressing staffing issues and refocusing professionals on their core activities but truly revolutionizing how healthcare providers and entrepreneurs tackle their workload.

Chris McShanag is a transformational leader who brings extensive experience in delivering successful business solutions through innovative and scalable solutions. As a natural entrepreneur, Chris has led numerous organizations, ranging from startups to established enterprises, across diverse industries such as healthcare, mining, utilities, and consulting, consistently steering them toward success.

Here are the key takeaways from the conversation:

  • The keys to business growth are client retention and value creation. 
  • High client retention indicates satisfied and loyal customers, which are crucial for stable revenue streams and forecasting growth.
  • The agency offers high-quality services that bring tangible benefits, such as saving businesses up to $80,000 annually in staffing costs and increasing productivity by 40% with virtual assistants. 
  • The “most important number and decision” concept helps businesses to identify a crucial metric that guides decision-making and aligns the efforts of different departments towards the company’s goals.
  • Virtual assistance is not just a trend; it’s a strategic tool that is shaping the future of business efficiency and operations across industries
  • The operational framework of virtual assistant agencies includes the following elements:
    • Billing Practices: Agencies typically charge their services on a retainer or hourly basis. The exact billing method can vary depending on the agency’s structure and the client’s needs.
    • Earnings Distribution: Agencies manage how earnings are distributed, which includes paying virtual assistants (VAs) and covering operational costs.
    • Recruitment and Training: Agencies are responsible for recruiting, training, and providing ongoing support to VAs. This ensures a high retention rate and consistent service quality for clients.
    • Managed Services: Agencies maintain relationships with clients through managed services, which may include flat-rate billing, onboarding processes, and productivity reporting to ensure clients are receiving the value they expect.
    • Client and VA Relationship: Agencies take steps to protect their interests, preventing clients from directly hiring VAs away from the agency. This can involve offering benefits to VAs and providing seamless service replacements to maintain a reliable service to clients.

Listen to the full conversation here:

 Connect with Chris:

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Shoutout to our Great Sponsor:  Naviqus Virtual Services – Hassle-free administrative support services that are efficient, affordable, and tailored to your needs. Email now to jumpstart your business for 2024!

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