Kirk is a certified ITIL expert and Six Sigma Green Belt. He has worked on a variety of ITSM based transformation programs for more than 20 public and private organisations over the past 15 years, including Utilities, Telecommunications, Banking & Finance, Government & Public Sector, Real Estate & Transportation industries. He builds internal client teams & capabilities partners with external service providers and mobilises Service Management Specialist experts to deliver successful outcomes for his clients. He is regularly called on by senior leaders and executives to provide ITSM strategy and guidance on complex projects across Asia Pacific.

Service Management Specialists is a boutique IT Service Management consulting practice. We work to overcome IT challenges and business complexities by applying our IT service management domain expertise, collaborative strategic consulting work style to form a simple, clear and effective approach. We help our clients navigate on their own improvement journey – with a high emphasis on knowledge sharing and close guidance.